Privacy Policy

General Privacy Policy

This privacy policy discloses the privacy practices for DigiTronix, with www.digitronix.net, sales@digitronix.net and support@digitronix.net. This privacy policy applies solely to information collected by this website, emails and messages. It will notify you of the following:

1. 1. What personally identifiable information is collected from you through the website, emails and messages, how it is used and with whom it may be shared.
   2. What choices are available to you regarding the use of your data.
   3. The security procedures in place to protect the misuse of your information.
   4. How can you correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Customer Information

DigiTronix requires certain information at the time of signup and while providing customer support. This information is necessary for us to provide quality service and support. This information is never released to others unless we are ordered by a court of competent jurisdiction to do so. DigiTronix has never sold or rented customer lists or any other customer information, nor will DigiTronix ever do so.

Usage Information

DigiTronix monitors its servers to the extent necessary to ensure that high standards of maintenance are met. DigiTronix does not monitor or record your activities online. We do not monitor which web sites you visit or look at what you put in written communications such as e-mails, news articles, or chat rooms. DigiTronix considers your email to be just as personal and private as your US Postal Service mail. DigiTronix staff will not look at or read your email unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your DigiTronix mailbox on our servers.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email, messages or by phone calls in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

1. 1. • See what data we have about you if any.
      • Change/correct any data we have about you.
      • Have us delete any data we have about you.
      • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Address Validation

In order to verify the availability of services at a specific physical location, a user must provide all the necessary contact information such as company’s name, name, address and email address. This information is used to contact you about the products/services on our site in which you have expressed interest as well as going on site for install and maintenance visits.

Orders

We request information from you on our contracts and other documentation. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of cookies is in no way linked to any personal identifiable information on our site.

Sharing

We use an outside shipping company to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purpose beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time, our site requests information via surveys. Participation in these surveys is completely voluntary, and you may choose whether to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Civil Investigations

DigiTronix will not release a customer’s personal information or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the customer will be notified so they will have an opportunity to contest the surrender of personal information.

Be advised that customer information related to static IP allocations is publicly accessible without explicit permission or acknowledgment from DigiTronix. DigiTronix is required by ARIN  to provide this information in real-time and currently makes available the company name and address of its customers receiving static IP allocations.

Criminal Investigations

DigiTronix cooperates fully with law enforcement agencies, yet there must still be a court order before DigiTronix surrenders customer information. The fourth amendment to the US Constitution requires a court order to conduct a search and seizure. DigiTronix will, when requested by law enforcement entities, acknowledge the existence of personal customer information, and when requested, provide the technical language to include in the court order, “particularly describing … the property to be seized.” In a criminal investigation, DigiTronix is under an order not to divulge the fact of the investigation to the customer.

SMS Privacy Policy

This SMS Privacy Policy supplements our main Privacy Policy. At DigiTronix, your privacy matters. This SMS Privacy Policy explains how we handle personal information collected when you interact with our SMS messaging service (the “Service”). By using our Service, you agree to the practices described here. This policy is part of our broader Terms of Service.

We may update this policy from time to time without prior notice. The most recent version will always be available on our website and will be effective as soon as it is posted. Continued use of the Service after changes means you accept the updated policy.

Information We Collect

When you use our SMS Service, we may receive and store:

1. 1. • Your mobile phone number
      • Any content you send via SMS, such as replies or comments, pictures or videos
      • Any name or identifier you provide during the interaction

We may also collect optional feedback or information you choose to share in your messages.

How We Use This Information

The personal information collected via SMS is used solely to:

1. 1. • Deliver and maintain our services
      • Respond to your questions or support requests
      • Notify you of updates, service alerts, or important account information
      • Analyze service usage to improve our communication and delivery
      • Generate anonymized usage statistics for internal purposes

We do not sell, rent, or share your personal information with third parties for promotional purposes.

When We Share Information

We will only share your information in the following limited cases:

1. 1. • With your explicit consent
      • To enforce our Terms of Service
      • With trusted third-party service providers who process SMS data on our behalf under strict confidentiality agreements
      • If required by law, court order, or to protect legal rights
      • To investigate or prevent fraud, threats, or abuse of the service
      • As part of a business transaction

We may share aggregate, non-personally identifying data, such as message volume metrics, for business analysis or reporting.

Data Security

We take security seriously. Reasonable technical and administrative measures are in place to safeguard your data. However, no system is foolproof, transmissions through mobile networks or third-party carriers are inherently outside our direct control.

Please avoid sending sensitive or personally identifying information via SMS, especially to other users.

You may still receive essential, non-promotional messages related to ongoing service activity or support tickets, as permitted by law. Message and data rates may apply depending on your wireless plan.

Children’s Use

Our Service is intended for users 21 and older. We do not knowingly collect personal information from individuals under 21.

U.S. Use Only

This SMS Service is intended only for users located within the United States.

 

Artificial Intelligence Acceptable Use Policy

Scope

This Artificial Intelligence Acceptable Use Policy (“Policy”) applies to new and stablished customers’ use of all services offered by DigiTronix or third-party products, applications or functionality that interoperate with services offered by DigiTronix, that incorporate artificial intelligence (collectively, “Covered AI Services”). Within the Covered AI Services, those that use Generative AI will be referred to as the “Covered Generative AI Services.” The terms of this Policy are in addition to the Acceptable Use and External Facing Services Policy at https://www.digitronix.net.

Last Updated

September 3, 2025

Changes to Policy

DigiTronix may change this Policy by posting an updated version of the Policy at http://digitronix.net and such updates will be effective upon posting.

Violations

A customer’s violation of this Policy will be considered a material breach of the Main Services Agreement (“MSA”) and/or other agreement governing the customer’s use of the services.

Disallowed Usage:

Customers may not use an AI Service, nor allow their users or any third party to use an AI Service, for the following:

I. Automated Decision-Making Processes with Legal Effects

         A. As part of an automated decision-making process with legal or similarly significant effects, unless:

                i. Customer ensures that the final decision is made by a human being and takes other factors beyond the Services’ recommendation into account; and

                ii. Customer is transparent about the role of the AI Service and the logic involved in the decision-making process, including providing subjects of the decision with the right to receive an explanation of the role of the AI Service in the decision-making and the main reasons for the decision.

         B. As part of an automated decision-making process for payday lending even when the final decision is made by a human being.

II. Individualized Advice from Licensed Professionals

         A. Generating individualized advice that in the ordinary course of business would be provided by a licensed professional. This includes, for example, financial and legal advice.

         B. Generating or providing individualized medical advice, treatment, or diagnosis to a consumer or end user.

         C. For clarity, this section does not limit Customer from using AI Services for other purposes, such as customer support/sales in regulated industries, or to assist a licensed professional where AI Services were not leveraged in the generation of individual advice. When a customer uses such services to assist in providing individualized advice (e.g., summarization), there must be a qualified person reviewing the output.

III. Explicitly Predicting or Categorizing Based on Protected Characteristics

          A. Explicitly predicting, or categorizing based on an individual’s protected characteristic, including, but not limited to, racial or ethnic origin, and past, current, or future political opinions, religious or philosophical beliefs, trade union membership, age, gender, sex life, sexual orientation, disability, health status, medical condition, financial status, criminal convictions, or likelihood to engage in criminal acts.

              i. The previous sentence does not limit or prohibit use cases or tools designed specifically to identify security breaches, unauthorized access, fraud, and other security vulnerabilities, or to identify and reduce bias in Digitronix AI Services.

             ii. Additionally, Customer may not submit images, videos or audio recordings of individuals for the purposes of creating, analyzing, or categorizing based on, biometric identifiers, such as face prints or fingerprints or scans of eyes, hands, voiceprints, or facial geometry.

IV. Social Scoring and Crime Prediction

           A. Evaluating, classifying, scoring or rating individuals or groups based on their social behavior or personality characteristics where such scoring leads to:

                   i. Detrimental or unfavorable treatment unrelated to the original context of the collected data; or

                   ii. Unjustified or disproportionate treatment relative to the assessed behavior.

           B. Assessing or predicting the risk of an individual committing a criminal offense, based solely on profiling or assessing their personality traits and characteristics.

V. Emotion and Facial Recognition

            A. Detecting, inferring, or assessing individuals’ emotions in the workplace or in educational institutions, except for medical or safety reasons.

            B. Creating or expanding facial recognition databases, e.g., through scraping facial images from the Internet or from CCTV footage.

            C. Using real-time biometric recognition in public spaces for law enforcement purposes, unless an exception is expressly permitted by applicable law (e.g., to prevent a serious threat or find a missing person).

VI. Deceptive Activity

             A. Engaging in plagiarism or academic dishonesty.

             B. Deploying subliminal, purposefully manipulative or deceptive techniques that impair an individual’s ability to make an informed decision.

             C. Exploiting vulnerabilities of individuals, e.g., due to their age, disability or specific social or economic situation.

VII. Child Exploitation and Abuse

            A. Creating, sending, uploading, displaying, storing, processing, or transmitting material that may be harmful to minors including, but not limited to, for any purposes related to child exploitation or abuse, such as real or artificial Child Sexual Abuse Material (CSAM).

           B. Customers may not use a Covered Generative AI Service, nor allow its users or any third party to use any Covered Generative AI Services, for the following:

                    I.  Weapons Development

                             a. Developing, advertising, marketing, distributing, or selling weapons, weapon accessories, or explosives, as enumerated by the United States Munitions List.

                   II. Political Campaigns

                             a. Targeting, creating, or distributing political campaign materials for external public or semi-public audiences. Political campaign material refers to material:

                             b. That may influence a political process, such as an election, passage of legislation, regulation or ballot measure, judicial ruling, and content for campaigning purposes; or

                             c. Soliciting financial support for (i).

III. Adult Content

           A. Creating, sending, uploading, displaying, storing, processing, or transmitting sexually explicit material.

           B. Creating, sending, uploading, displaying, storing, processing, or transmitting sexual chatbots or engaging in erotic chat.

6. Use Notice and Disclosures

         A. USE NOTICE: AI technology, including AI chat, will continue to be used in new and innovative ways. Customer is responsible for determining if their use of these technologies is safe.

         B. Customers must disclose to end users when they are interacting directly with automated systems, such as AI bots, or similar features including voice- or call-based bots unless there is a human in the loop, and when required by law, provide a means for end users to interact with a human instead of an automated system.

         C. Customers must disclose to individuals when exposing them, for the limited purpose permitted in this Policy, to an emotion recognition system or a biometric categorization system.

         D. Customers may not deceive end users or consumers by misrepresenting content generated through automated means as human generated or original content.